Description
ZYCOO CooCenter-S10+ Dakar
CooCenter-S10+ in Dakar is an all-in-one solution that includes a full-featured IP PBX, Call Center, CRM and Telemarketing systems. It is an ideal choice for small and micro enterprises wishing to improve internal communications, customer care, while also improving the efficiency of company telemarketing. The CooCenter-S10+ includes IP PBX features, such as voicemail, video calls, paging and intercom, IVR, call recording. Call center features including call pop-up, ACD, call queues, and CRM are all available and ready to use without any license fees.
CooCenter-S10+ is a Cost-saving system because, for the price of a single CooCenter-S10+ unit, customers benefit from a fully-featured IP PBX system for daily business phone calls, plus an innovative call center system solution with built-in CRM functionality for telemarketing and customer care. This combined approach significantly reduces the cost that a small business would incur if they had to procure these solutions independently.
This system is very easy to Install and also managing it is quite a walk around, you need no dedicated IT staff for this installation. All features are ready to use out of the box, leading to a simple and trouble-free installation experience. By utilizing the latest WebRTC technology, from within Web extensions, agents can easily answer phone calls without handsets support. CooCenter-S10+ has a built-in entry-level CRM system helps small businesses improve communication efficiency with customers. Another very important feature of coo center S10+ is that Incoming call popup on agents’ Web extensions, it shows contact’s information and history of calls that are available to preview.
This allows the agents to be better prepared when serving customers. Multi-layer IVRs can efficiently lead callers to IP PBX extensions and call center queue agents according to the caller’s requirements. CooCenter-S10+ has high-efficiency call processing that improves enterprises’ production and overall customer satisfaction. Satisfaction is key to any successful business, CooCenter-S10+’s satisfaction survey helps enterprises establish better customer service feedback mechanism to help ensure that customers are receiving an excellent level of service.